Privacy Policy

Last updated: June 22, 2026

This Privacy Policy explains how Andrea & Avery ("we," "us," or "our") collects, uses, and protects your personal information when you visit our website at https://andrea-avery.com/, make a purchase, or communicate with us (collectively, the "Services"). Throughout this policy, "you" refers to any user of our Services.

Please read this Privacy Policy carefully. By using our Services, you agree to the collection, use, and disclosure of your information as outlined here. If you do not agree, please do not use our Services.

UPDATES TO THIS PRIVACY POLICY

We may revise this Privacy Policy periodically to reflect changes in our practices or for legal or regulatory reasons. When we make updates, we will post the revised policy on our website and update the "Last updated" date at the top.

HOW WE COLLECT AND USE YOUR INFORMATION

To provide our Services, we collect personal information from various sources. The information we collect depends on how you interact with us. Beyond the specific uses outlined below, we may use your information to communicate with you, improve our Services, comply with legal obligations, and protect our rights.

TYPES OF PERSONAL INFORMATION WE COLLECT

Information You Provide Directly

  • Contact and Account Information: When you create an account or contact us, we collect your name, email address, phone number, and postal address.
  • Purchase Information: When you place an order, we collect your billing address, shipping address, and payment details (processed securely — we do not store full card numbers).
  • Communications: Records of your correspondence with us, including emails and contact form submissions.

Information We Collect Automatically

  • Device and Usage Data: IP address, browser type, pages visited, time spent on pages, and referring URLs.
  • Cookies and Tracking Technologies: We use cookies to maintain your session, remember your preferences, and analyse site traffic. You can disable cookies in your browser settings, although this may affect functionality.

HOW WE USE YOUR INFORMATION

  • To process and fulfil your orders
  • To send order confirmations, shipping updates, and receipts
  • To respond to your enquiries and provide customer support
  • To send marketing communications (only where you have consented)
  • To improve our website and Services
  • To comply with legal obligations under UK and applicable law
  • To detect and prevent fraud

LEGAL BASIS FOR PROCESSING (UK GDPR)

Under the UK General Data Protection Regulation (UK GDPR), we process your personal data on the following bases:

  • Contract: Processing necessary to fulfil your order
  • Legitimate Interests: Analytics, fraud prevention, and improving our Services
  • Consent: Marketing emails (you may withdraw consent at any time)
  • Legal Obligation: Where required by UK law

SHARING YOUR INFORMATION

We do not sell your personal data. We may share your information with:

  • Service Providers: Shopify (e-commerce platform), payment processors, shipping carriers, and email marketing tools — only as necessary to provide our Services
  • Legal Authorities: When required by law, court order, or to protect our legal rights

DATA RETENTION

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, including legal, accounting, or reporting requirements. Order data is typically retained for 7 years in accordance with UK tax regulations.

YOUR RIGHTS UNDER UK GDPR

You have the following rights regarding your personal data:

  • Right of Access: Request a copy of the personal data we hold about you
  • Right to Rectification: Request correction of inaccurate data
  • Right to Erasure: Request deletion of your data in certain circumstances
  • Right to Restriction: Request we limit processing of your data
  • Right to Data Portability: Receive your data in a structured, machine-readable format
  • Right to Object: Object to processing based on legitimate interests or for direct marketing
  • Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent

To exercise any of these rights, contact us at support@andrea-avery.com. We will respond within 30 days. You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) at ico.org.uk.

COOKIES

We use essential cookies (required for the site to function), analytics cookies (to understand how visitors use our site), and marketing cookies (to serve relevant ads, only with your consent). You can manage your cookie preferences at any time.

THIRD-PARTY LINKS

Our website may contain links to third-party sites. We are not responsible for the privacy practices of those sites and encourage you to review their policies.

CHILDREN'S PRIVACY

Our Services are not directed to individuals under the age of 16. We do not knowingly collect personal data from children.

CONTACT INFORMATION

Andrea & Avery
Operated by KSEE Holdings LLC

Customer Service Hours:
Monday to Friday, 9:00 AM to 5:00 PM GMT

Get in Touch:
Email: support@andrea-avery.com
Phone: +44 7401 401173
Contact Form: Click here

We respond to all inquiries within 24 hours on business days.

Business Address:
8 The Green Ste A, Dover, Delaware 19901, United States

Warehouse & Fulfilment:
27 River Rd., Barking IG11 0DA, United Kingdom

Business Registration:
Company Registration Number: 10567232